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Contact Our Experts

Have questions about data recovery? Our certified specialists are available 24/7 to help you get your data back.

Email Support

support@datagenius.io

Response within 2 hours

Phone Support

+1 (800) 328-4368

Mon–Fri, 8am–8pm EST

Office Address

1 Data Recovery Plaza

San Francisco, CA 94105, USA

Emergency Recovery

Critical data loss? We offer 24/7 emergency support with same-day turnaround for critical cases.

Certifications

ISO 27001 SOC 2 Type II GDPR Compliant HIPAA Ready

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FAQ

Frequently Asked Questions

Find quick answers to the most common data recovery questions.

Recovery time depends on the drive size and damage severity. A standard quick scan on a 1TB HDD takes 15–30 minutes, while a deep scan may take 2–4 hours. RAID rebuilds can take 4–12 hours. Our software shows real-time progress so you always know the status.
Absolutely. All DataGenius tools process data entirely on your local device. Nothing is uploaded to our servers. Our software is certified ISO 27001 and SOC 2 Type II compliant. Your data never leaves your machine.
DataGenius supports all major file systems including NTFS, FAT16/FAT32, exFAT, APFS, HFS+, ext2/3/4, Btrfs, XFS, and ReFS. The Pro Recovery Suite handles the widest range, including virtual disk formats like VMDK and VHD.
Yes! Every DataGenius product offers a free scan mode so you can preview recoverable files before purchasing. We also provide a 30-day money-back guarantee. If you're not completely satisfied, we'll issue a full refund — no questions asked.
Software recovery works for logically damaged drives (deleted files, formatted partitions, corrupted file systems). For physically damaged drives (clicking sounds, fire/water damage, damaged PCB), we recommend our Emergency Recovery Service where our hardware specialists work in a cleanroom environment.
All DataGenius products support Windows 10/11, macOS 12 Monterey and later, and major Linux distributions (Ubuntu 20.04+, Fedora 36+, Debian 11+). The Photo & Video Recovery tool also has iOS and Android companion apps.
We accept all major credit and debit cards (Visa, Mastercard, Amex, Discover), PayPal, Apple Pay, Google Pay, and bank transfers for enterprise orders. All transactions are secured with 256-bit SSL encryption.